1. Introduction
Serengeti Golf Safaris (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at serengetigolfsafaris.com or use our services.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number when you submit a contact or enquiry form
- Travel preferences, dates, and group details when requesting a quote
- Payment information when making a booking (processed securely by our payment providers)
- Correspondence records when you communicate with us via email or phone
We automatically collect:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time on site, referral source)
- Cookies and similar tracking technologies for analytics and site functionality
3. How We Use Your Information
- To respond to your enquiries and provide requested services
- To process bookings and communicate travel details
- To send relevant updates about your booking or golf safari
- To improve our website, services, and customer experience
- To comply with legal obligations
We will never sell your personal data to third parties. We may share information with verified safari operators and lodge partners solely to fulfil your booking.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure database storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
5. Cookies
Our website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
6. Third-Party Services
We use third-party services including analytics providers, payment processors, and email service providers. These services have their own privacy policies governing data use. We ensure all partners maintain adequate data protection standards.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a data protection authority
8. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry data is typically retained for 3 years; booking data for 7 years.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
For privacy-related enquiries, contact us at:
Serengeti Golf Safaris
Email: privacy@serengetigolfsafaris.com
Arusha, Tanzania